Mandarin/Cantonese Speaker

Full-Time
Centrepoint Arcade, Suva, Laucala Beach Estate
Posted 4 weeks ago

Do you know how to speak in Mandarin/Cantonese?

  • Full Time Permanent Employment!
  • Customer Service Role

Who we are Looking for?

  • Verbal & written fluency in Mandarin/Cantonese and English
  • Experience in a call centre, customer services in the Hospitality industry would be advantageous
  • An energetic and super friendly nature that is ultra-customer-service-focused!
  • Excellent rapport and relationship building skills

Job Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Follow communication “scripts” when handling different topics
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Collaborate with other call centre professionals to improve customer service

Applications close: Friday 04th November 2022

Submit your applications with subject line “Mandarin/Cantonese Speaker” to recruitment@packleaderpacific.com

Job Features

Job CategoryCustomer Service

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